Ontai’s Live Connect provides a robust single-machine interface to give full control of endpoints with minimal end-user interruption. The Remote Control and Remote Access features allow full remote utilization that even works behind firewalls and NAT without a VPN.

• Complete remote access tools that features desktop access for full interactive remote control of the agent, ticketing interface, task manager, and audit information
• Systems can be securely and non-intrusively accessed from anywhere
• Minimal to zero end-user interruption

• Features
• Benefits
• Testimonials
• Screenshots

Remote System Auditing

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Remotely audit hardware and software View history of automated procedures on remote hosts

Track CPU and memory performance in real-time Examine system logs for potential problems

Remote Management

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Web-based management solution for desktops, servers, and mobile clients that requires no VPN Remotely edit the Windows registry Perform system management tasks without interrupting the user

View and manage running processes Upload and download files Access the command prompt

Remote Support

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Work with end-users interactively to solve their problems Access the ticketing system directly from the remote control interface

Support for text-based and video chat Initiate network discovery scans from any managed host

• Securely manage and control every system in your environment remotely without complex VPN requirements
  
  
• Reduce the time and costs associated with sending technicians on-site to troubleshoot problems
  
  
• Desktop sharing technologies speed resolution of end-user problems and improve satisfaction levels.
  
  
• Provide full support for mobile systems even when they are outside the network

“Ontai’s remote access and support is a dream from an IT support perspective. With Live Connect I can quickly resolve user’s software-related issues from anywhere using only a web browser and without any end-user interruption. It works 100% of the time, unlike Windows Remote Desktop, and I’ve cancelled my GoToMeeting account.”

- Matt Johnson, SNP

	Our web based systems management software lets administrators run commands remotely without interrupting users or running applications.
Run Commands Remotely
	View the history of actions performed by administrators or our IT automation system.  Use this information to quickly diagnose changes that may impact application or system performance.
View Recent Activity
	Copy, move, and delete files on managed systems remotely without the need for a VPN or end user interaction.
Remote File Management
	Quickly diagnose performance bottlenecks with the CPU, memory, or network.  View all running processes on remote systems and kill misbehaving applications with a single click.
Remote Process Monitoring
	View and search Windows Event Log and Unix syslog messages remotely.  Administrators and diagnose and troubleshoot problems on managed systems without impacting end user productivity.
Event Log Monitoring
	Web based remote control software allows administrators to interact with desktops, servers, and mobile systems without a VPN.  Interactive desktop control lets administrators work with end users without requiring an onsite visit.
Remote Control